Task 6 CONVERSATIONS ABOUT COMPLAINING

CONVERSATIONS ABOUT COMPLAINING

Costumer Service            : Hello, good morning!! It’s Mawar speaking, can I help you?

Melati                               : Yeah, I’m Melati, I was ordering milk pie, can I know when it probably                                                  arrived?

Customer Service            : My pleasure, please give me your booking code mam, and I’ll check yours.

Melati                               : uhm, wait a moment. (waiting 1-2minutes) and yeah here’s the code                                                     (C1012SR)

Customer service             : (typing the code) your order is 5 pack of original milk pie, right?

Melati                               : excuse me?! No, I was ordering 10 pack of original milk pie! How come                                               it can be changed into 5? (saying with angry rhyme)

Customer service             : (re-checking the data) oh I’m so sorry mam. I think we were having a                                                    mistakes while putting your order

Melati                               : So, how? I’m feeling so disappointed with this store service (still angry)

Customer service             : once again, I’m truly sorry with the inconvenience, mam. I’ll re-input                                                   your order and give you new booking code as soon as possible.

Melati                               : okay then, but I hope you don’t do this to another customer. I pity if                                                       there’s someone who has same thing like me

Customer service             : yes mam, we’ll improve it next time.

Melati                              : well, thankyou

Customer service             : you’re welcome (putting off the telephone)

Atika Shafarina/21216180/3EB02

Muhammad Alif Luthfi/24216558/3EB02

Regina Oktaviana Savio/26216145/3EB02

Sarah Azizah/26216834/3EB02

Sari Marsela/26216852/3EB02