Task 7

ADA-ADA AJA TRAVEL

Hello, good morning everyone!! I’m Regina as a marketing manager from ”ada ada aja travel” want to offering you a promo for 2019’s trip. We’re pretty sure that this promo is affordable for teenagers and new couples who want to honeymoon. In this promo, we offer you to go to one of the country who well known with it’s kangaroo and koala named Australia. On this trip, we divided into 3 group flights. The first group flight is going to be held on 1^st to 5^th January, the second group is on 1^st to 5^th february, and the last group is 1^st to 5^th march. There’s also buy 4 get 2 promo, which means if you buy 4 holiday packages, you’ll get 2 free holiday packages and get free to certain destination. So, here we will tell you about the rundown of the destination that you’ll visit during the trip. And my friend sarah will explain.

Okay, hi everyone, I’m Sarah and going to tell u about the rundown that we’ll visit. So, the first day, we’ll take off from Soekarno Hatta International Airport by Garuda Indonesia Airlines and will be lay off in Changi Airport Singapore. Then we continue to take off by Singapore airlines and landing in Brisbane Airport. After that we’re waiting to take the suitcases then we directly check in to the hotel near the airport and have a dinner. The next day, we’re going to visit Surfer Paradise which located in Gold Coast. It’s about 1hour 2minutes long journey to get there by bus. Visitors can chill and doing surf, or if the visitors are not be able to surf or swim, they can taking some photos. It has pretty view enough. Then we go on to have a lunch at the restaurant nearest the beach, and if the visitors are muslim, the bus driver will bring you to mosque so you can pray zuhur. Then we continue to go shopping at Pacific Fair which people can buy stuff to bring for their relatives, and after that we go back to the hotel and let the visitors to take some rest. Okay the next rundown will be explained by Atika.

Well, hi everyone!! So, I’ll continue to explain that was Sarah told to you guys, the third day, we’re going to play at theme park which located in oxenford. It’ll takes 47 minutes by bus and the visitors can play as much as they want, the guide will give you a ticket so you can play all the water games there. After that we’re move on to Japanese restaurant to have a lunch. As usual we continue to pray and then we go shopping to Robina Town Shopping Centre. Just for your information, in every shopping center of Australia, there must be a prayer room, so visitor don’t need to worry if anyone want to pray. For enjoying the night, we’re going around and visitors can take photos and after that we go back to the hotel and have some rest because tomorrow we’re going to continue our trip to Melbourne. Muhammad Alif will explain

Hi guys, so I’ll tell you about the next rundown. At 7 o’clock we’re having breakfast and at 9 o’clock we check out from the hotel and going to Brisbane Airport because we want to move on to Melbourne. After we touchdown at Melbourne International Airport, as usual we take suitcases and check in to the hotel which not far from the airport. Then, after we’re have a lunch, we go straight to Brighton Beach. It’s better place to take some photos or even videos, many artist use this place for taking photoshoot. Or you can upload your shoot to Instagram or another social media platform. And the last rundown will explain by Sari Marsela

So, the last but not least, in the last day, at 9 o’clock after breakfast, we taking a photo together before leaving the hotel, then we go back to Melbourne International Airport. At 3 pm, we take off by Garuda Indonesia and will be lay off to Ngurah Rai International Airport an then continue take off to Soekarno International Airport and will be touchdown at 8 am.

Task 6 CONVERSATIONS ABOUT COMPLAINING

CONVERSATIONS ABOUT COMPLAINING

Costumer Service            : Hello, good morning!! It’s Mawar speaking, can I help you?

Melati                               : Yeah, I’m Melati, I was ordering milk pie, can I know when it probably                                                  arrived?

Customer Service            : My pleasure, please give me your booking code mam, and I’ll check yours.

Melati                               : uhm, wait a moment. (waiting 1-2minutes) and yeah here’s the code                                                     (C1012SR)

Customer service             : (typing the code) your order is 5 pack of original milk pie, right?

Melati                               : excuse me?! No, I was ordering 10 pack of original milk pie! How come                                               it can be changed into 5? (saying with angry rhyme)

Customer service             : (re-checking the data) oh I’m so sorry mam. I think we were having a                                                    mistakes while putting your order

Melati                               : So, how? I’m feeling so disappointed with this store service (still angry)

Customer service             : once again, I’m truly sorry with the inconvenience, mam. I’ll re-input                                                   your order and give you new booking code as soon as possible.

Melati                               : okay then, but I hope you don’t do this to another customer. I pity if                                                       there’s someone who has same thing like me

Customer service             : yes mam, we’ll improve it next time.

Melati                              : well, thankyou

Customer service             : you’re welcome (putting off the telephone)

Atika Shafarina/21216180/3EB02

Muhammad Alif Luthfi/24216558/3EB02

Regina Oktaviana Savio/26216145/3EB02

Sarah Azizah/26216834/3EB02

Sari Marsela/26216852/3EB02

Task 5 PROGRESS OF PHOTOGRAPHY AGENT

PHOTOGRAPHY AGENT

1.      Goals

To provide a photography agent and to give high quality photography services at an affordable price in the Depok area.

Benefit for our company

-          To give customers good service at an affordable price

-          to improve quality

-          To improve facilities and infrastructure

2.      Steps

·         Meeting with client

Discuss the photography concept (i.e wedding party, birthday party, graduation, etc), and come to an agreement on the down payment fee.

·         Preparing the photography tools

Prepare what is needed such as the camera, memory card, studio, location and props

·         Shooting process

The photographer will shoot the photos during the event as agreed

·         Editing process

The editor will edit the photos in the style the customer requests. The editing will enhance the photos to provide a better end product

·         Printing process

Print the photos with the size as client requested and also Install the frame to the photos

·         Payment Transactions

The customer need to pay off the rest of down payment and also take the photo to the agent

3.      Work Experience

1)      Administration staff (Sarah Azizah)

Has 2 years experience in accounting and finance staff, and also has a financial certification course

2)      Photographer (Muhammad Alif Luthfi)

Has 5 years experience in photography and has an achievement as the best photographer in Indonesia

3)      Creative Teamwork (Atika Shafarina & Sari Marsela)

Having 3 years experience as a creative team in one of tv station and also have a great creativity in decorating properties

4)      Editor (Regina Oktaviana Savio)

Has 4 years experience in editing photos and videos, be able to operate adobe photoshop and certified.

4.      Job Descriptions

1)      Administration staff (Sarah Azizah)

-          discuss service fees with the client

-          managing the rundown of the shoot

-          creating financial reports

2)      Photographer (Muhammad Alif Luthfi)

documenting when the event is being held

3)      Creative Teamwork (Atika Shafarina and Sari Marsela)

Organise the properties

4)      Editor (Regina Oktaviana Savio)

Editing and printing the photos, placing photos inside a frame

5.      Weekly report

·         1^st week, meeting to client (discussing about concept and budget)

·         2^nd week, preparing the properties

·         3^rd week, shooting process with client as the concept they have requested

·         4^th week, give the photos to the client and doing transactions with client

6.      How to solve a problem

(Location : in outdoor shoot problems)

The client don’t want to take a shoot in Depok. He wants to take a shoot in another district like Bali because he wants to feel another sensation of his pre wedding, so the agent ask for 3 days for booking a good spot for shoot.

7.      Fix a Problem

To avoid of getting miscommunication with the client, the agent ensure that the photo products are consistent with customer request

Atika Shafarina/21216180/3EB02

Muhammad Alif Luthfi/24216558/3EB02

Regina Oktaviana Savio/26216145/3EB02

Sarah Azizah/26216834/3EB02

Sari Marsela/26216852/3EB02

INNOVATION

TUGAS 4

Shafarina/21216180/3EB02

Muhammad Alif Luthfi/24216558/3EB02

Regina Oktaviana Savio/26216145/3EB02

Sarah Azizah/26216834/3EB02

Sari Marsela/26216852/3EB02

Coffee green beans

Ingredients

1. 250 grams of green beans

2. milk

3. Sugar

Step

1. roasted green beans for about 1 hour so the beans change color like coffee. (Don't forget to wash it first)

2. Leave it for a moment

3. Blend until it becomes powder like coffee.

4.the coffee is ready to serve. (Make like making coffee, I use a cup of tea with a size of 2 teaspoons of mung bean coffee powder with an additional 1 teaspoon of sugar / according to taste then boil hot water)

5. If you want sweet, add sugar or milk to taste

Benefit :

The basic materials used are easy to find and also the price is affordable. With a price range of cheap and easily accessible to everyone, green beans is also much liked by many people with tasty and delicious.

Function :

besides containing various vitamins, minerals, and other nutrients, green beans can also help cure diseases. Various diseases and disorders that can be overcome with green beans include beri-beri, inflammation of the kidneys, digestion, high blood pressure, stomach, pulmonary tuberculosis, acne, reduce black spots on the face, and others. green beans can also reduce fever. Based on the results of the study, green beans are the greatest medication then the other traditional medicine

JOB DESCRIPTION

TUGAS 3

Atika Shafarina/21216180/3EB02

Muhammad Alif Luthfi/24216558/3EB02

Regina Oktaviana Savio/26216145/3EB02

Sarah Azizah/26216834/3EB02

Sari Marsela/26216852/3EB02

GO-JEK

Strategic management

Strategic Management consists of relatively small groups, which are responsible for the overall management of the organization. It was said that the top majager was because they were at the top of the managerial level. They are people who hold high positions in an organization, they are overall responsible for the management of the organization concerned.

The task or role is to establish operational policies and direct the organization to interact with its environment both micro and macro.

1.     President Director

·         Decide and determine the highest rules and policies of the company.

·         Responsible for leading and running the company.

·         Responsible for profits and losses suffered by the company

·         Plan and develop sources of income and expenditure on corporate wealth.

·         Determine the Strategy to achieve the company’s Vision-Mission

·         Coordinating and supervising all company activities ranging from administration, personnel to procurement of goods.

2. Deputy Director

–          Assist All Tasks of the President Director who are representatives in each area.

Technical Management

Middle Management covers more than one level within the organization. The middle manager directs the activities of other managers, also directs activities that carry out organizational policies.

IT manager

–          Develop Go-jek IT strategies and plans in terms of facilitating work in service to customers.

–          Coordinating and managing the utilization of software, hardware, brainware and networks in the ICT field to achieve the optimum performance of Go-Jek Indonesia.

–          Manage integrated system design services and device application programs.-          Providing data needed by other Part concerning IT

2. Front Office & Marketing Employee Director

–          Train, organize, train and calculate front office employees.

–          Ensure that employees know the computerized system, explain directly or through Go-jek’s telephone and operational standards.

–          disruption of customer limitations that cannot be completed by subordinates-          Make a customer list report.

–          Maintain discipline of office staff by providing sanctions and warnings for those who have problems.

–          Plan and determine something related to.

3. Financial Manager

– Coordinate budget planning

–          Develop a format for financial submission and accountability.

–          Coordinate the implementation of the audit

–          Perform a financial recording system.

–          Responsible for the deputy director.

–          Plan and make decisions about all accounting issues.

–          Receive reports of cash flows out and into the company.

4. Ojek Manager

–          Make groups of motorcycle taxi drivers

–          Coordinate all ojek drivers

–          Always control every Go-jek base line.

–          Responsible for mastering all motorcycle taxi drivers.

Staff Management

The lowest measurement management in the organization, which is responsible for the work of others.

1.     Employees:

Programming Field

·         Carry out all the work set by the IT manager in the Programming field

·         Responsible for the program to the IT manager.

Web field

·         Carry out all work set by IT managers in the Web field

·         Responsible for the program to the IT manager

Front Office (CS, Administration & Marketing)

·         Carry out all Front Office work set by Front office Managers and administration

·         Responsible for Front office managers and administration

Motorcycle taxis driver

·         Carry out all work determined by the manager of the motorcycle taxi department.

·         Delivering passengers and ordering according to the time specified and maintaining good relationships with customers.

·         Responsible for his supervisor.

TELEPHONING IN BUSINESS SITUATION

TUGAS 2

Atika Shafarina/21216180/3EB02

Muhammad Alif Luthfi/24216558/3EB02

Regina Oktaviana Savio/26216145/3EB02

Sarah Azizah/26216834/3EB02

Sari Marsela 26216852/3EB02

Ida                          : hello, good morning

Secretary             : good morning, PT. Huru Hara. Is there anything I can help?

Ida                          : it’s Ms. Ida speaking from advertising company, may I talk to Mr. adi as a marketing manager of Pt. Huru Hara?

Secretary             : Sure, please wait a moment. I’ll put you through to Mr. adi

Secretary             : Good morning sir, there’s a call from advertising company. She wants to talk to you

Boss                       : Okay

Ida                          : hello sir, good morning. I’m Ms. Ida from advertising company and I wanna discuss about shooting the product which will be held next week

Boss                       : so, what’s your plan?

Ida                          : well, we want to use the colorful concept which is going to be launched by your company. Are you agree with our statement?

Boss                       : I don’t mind with it. But I prefer soft colors instead of bright colors

Ida                          : alright sir. is there any other advice? So we can adjust it

Boss                       : no I think, that’s all enough

Ida                          : okay sir, thanks for your time

Boss                       : you’re welcome

CONVERSATION ABOUT INTRODUCING

TUGAS 1

Atika Shafarina/21216180/3EB02

Muhammad Alif Luthfi/24216558/3EB02

Regina Oktaviana Savio/26216145/3EB02

Sarah Azizah/26216834/3EB02

Sari Marsela 26216852/3EB02

Ntri        : hi davina, how’s life? Long time no see

Davina : yeah, I’m great, what about yours?

Ntri        : I’m not in a good mood, dude.

Davina  : why? What’s the problem?

Ntri        : I think I’m not comfort with the job that I worked now

Davina  : where do you working at?

Ntri        : I’m working at leasing company, and… yeah you know there’s so much pressure in it. I must reach the target everyday

Davina  : so what are you gonna do now?

Ntri        : maybe I’ll resign from that job, hmm anyway what’s your job now?

Davina  : I’m working at photo studio. But I also doing my own business which cooperate with my friend

Ntri        : what kind of business?

Davina : we make a restaurant

Ntri        : would you mind if I join to your business?

Davina : of course, but you must meet my friend first. We gonna see him tomorrow

Ntri        : okay,, see you then

The next day

Bowo    : hey, where’s your friend who wants to join with ur business?

Davina  : I think she’s on the way. She didn’t pick up my call

Ntri        : hiiii!!!!! Sorry I’m late

Davina  : it’s okay ntri, oh yeah this is my friend bowo, the person that I told you yesterday

Bowo    : hi, I’m bowo. Can we just discuss now?

Ntri        : yeah sure. So, can I join to your business?

Bowo    : of course ntri, nut before that, I wanna explain more specific about this job

Ntri        : well, how’s the procedure?

Bowo explain the procedure to ntri

Bowo    : so, you wanna join with us?

Ntri        : yes sure

Davina  : okay ntri, you have to sign the agreement first if you wanna be our part of this business